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March 16, 2022

S3E10 – AI Amazon Rant

S3E10 – AI Amazon Rant
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Season 3

WTF with the AI Customer Service? Coco Loco is always ranting about something but in this episode our mild-mannered Coco Pelao collectively loses his cool! And all this over a $4, flat battery! Amazon may do a lot of great things for their customers and business, but this one makes no sense. You be the judge!

#AI #amazon @amazon #customerservice #customerexperience #uncannycoconuts

Backstory links:

Forbes: https://www.forbes.com/sites/christopherelliott/2018/08/27/chatbots-are-killing-customer-service-heres-why/?sh=771ad7a013c5

Salesforce: https://www.salesforce.com/blog/what-is-a-chatbot/#:~:text=While%20chatbots%20can't%20replace%20humans%2C%20they%20help%20speed%20up,Reduce%20customer%20wait%20time.

Maruti Labs: https://marutitech.com/artificial-intelligence-for-customer-service-2/

Dialpad: https://www.dialpad.com/blog/ai-customer-service/

Thankful: https://www.thankful.ai/platform?utm_term=customer%20service%20ai&utm_campaign=Search+-+Nonbrand+-+Miscellaneous&utm_source=adwords&utm_medium=ppc&hsa_acc=7042075190&hsa_cam=12736557807&hsa_grp=127439450346&hsa_ad=552580518694&hsa_src=g&hsa_tgt=kwd-298327217425&hsa_kw=customer%20service%20ai&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAjwlcaRBhBYEiwAK341jQfaJzd9e6mRyK70my49Pylk6gHhiCiD9u2gP33gMpRpfQNLr6YSABoCXUMQAvD_BwE


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